Soft Stone Sanctuary Tile Sample Box

Delivery. Shipping starts from $10 and is calculated at checkout; distance-based charges are confirmed with our transport partner at the time of order. Orders must be confirmed with a deposit at least 72 hours before a booked delivery.

Unloading. Small orders (under 5 boxes, each under 25 kg) can be hand-unloaded; larger orders, skids and pallets are delivered kerbside only by Hiab crane, so please ensure safe truck access and kerbside space. A $150 redirection fee applies for incorrect or inaccessible addresses.

Interstate & samples. Interstate orders are quoted separately after ordering (up to ~12 business days); samples arrive in 1–5 business days with tracking.

Click & Collect. Prefer to collect? Choose Warehouse Pickup at checkout to collect from our Sydney warehouse in Rockdale once we confirm your order is ready — you'll receive a booking calendar to choose a time. Please check your vehicle's load capacity before collecting; responsibility for the goods passes to you on pickup. Sample click-and-collect orders are held for up to 14 days.

Check on arrival: inspect the quality and quantity of your order on delivery or pickup. Report any shortage, damage or breakage in writing with photos within 48 hours — claims cannot be accepted once tiles are installed.

Change of mind: requests must be made in writing within 7–14 days of the invoice date and are subject to the supplier confirming the same batch and tone. A 25% handling fee applies; goods must be unopened and in original condition, returned within 14 days, and returns under 3 m² are not accepted. Refunds are made by EFT within 30 days of approval.

Non-returnable: sample orders, discontinued, sale and commercial-grade items, and special / indent, natural stone and natural marble orders.

To start a return or claim, email admin@designtiles.com.au with your order number and photos.