French Carbon Engineered Oak Flooring 1900x190mm

Delivery. Shipping starts from $10 and is calculated at checkout; distance-based charges are confirmed with our transport partner at the time of order. Orders must be confirmed with a deposit at least 72 hours before a booked delivery.

Unloading. Small orders (under 5 packs, each under 25 kg) can be hand-unloaded; larger orders, skids and pallets are delivered kerbside only by Hiab crane, so please ensure safe truck access and kerbside space. A $150 redirection fee applies for incorrect or inaccessible addresses.

Interstate. Interstate orders are quoted separately after ordering (up to ~12 business days).

Click & Collect. Prefer to collect? Choose Warehouse Pickup at checkout to collect from our Sydney warehouse in Rockdale once we confirm your order is ready — you'll receive a booking calendar to choose a time. Please check your vehicle's load capacity before collecting; responsibility for the goods passes to you on pickup.

Check on arrival: inspect the quality and quantity of your order on delivery or pickup. Report any shortage, damage or breakage in writing with photos within 48 hours — claims cannot be accepted once flooring is installed.

Change of mind: requests must be made in writing within 7–14 days of the invoice date and are subject to the supplier confirming the same batch and tone. A 25% handling fee applies; goods must be unopened and in original condition, returned within 14 days, and returns under 3 m² are not accepted. Refunds are made by EFT within 30 days of approval.

Non-returnable: discontinued, sale and commercial-grade items, and special / indent orders.

To start a return or claim, email admin@designtiles.com.au with your order number and photos.

Installation. Flooring must be installed in accordance with the manufacturer’s guidelines. Subfloor preparation, moisture levels, underlay requirements and expansion allowances should be assessed before installation. Engineered timber is for interior use only. Glue-down installations should also follow the adhesive manufacturer’s instructions, and herringbone requires careful planning and professional installation so the pattern aligns throughout the space. Keep indoor humidity between 40–60% year-round.

Wastage. Allow an extra 5–10% for straight-laid planks and 10–15% for herringbone to cover cuts and board selection. Rooms with more cuts mean more wastage — always confirm final quantities with your installer.

Natural variation. Timber is a natural material. Variations in colour, grain, knots and texture will occur between boards and should be considered part of the floor’s natural character. Timber also mellows and shifts in tone over time, particularly where it is exposed to direct sunlight.

Batching. Colour and shade may vary between production batches. We recommend ordering the full required quantity at one time and retaining spare boards for future repairs.

Samples. Product images are indicative only. Viewing a physical sample before ordering is recommended to appreciate the natural colour and grain variation. Visit our Rockdale showroom to see the boards in person, or talk to our design team on (02) 9567 8971.

Eco Flooring’s Swish ranges carry a 25-year residential wear warranty and a lifetime structural warranty against manufacturing defects; the Swish Native hardwoods also carry a 5-year commercial warranty. Inspect boards before installing — boards with visible defects must not be laid. The warranty requires installation to Eco Flooring’s instructions in a dry interior with humidity kept between 40–60%. It excludes natural variation in colour, grain and gloss, fine surface checking, colour change from sunlight, damage from moisture, heat or wet mopping, abrasion and impact damage, and installation over underfloor heating. Full conditions are in the product brochure.