Eternal Robe Hook

Shipping. Tapware, showers and accessories ship as a parcel Australia-wide, calculated at checkout. Items in stock dispatch within 1–2 business days; brand-direct items (Meir, Caroma, ADP) are typically dispatched within 3–7 business days and we will confirm the ETA on your order.

Click & Collect. Free from our Rockdale showroom — we will email you when it is ready.

Check on arrival. Inspect the quality and quantity of your order on delivery, before installation. Contact us within 48 hours of delivery with photos of anything damaged or incorrect and we will replace it.

Change of mind. Unused tapware in its original, unopened packaging can be returned within 30 days; the customer covers return freight and a restocking fee may apply to brand-direct orders. Installed or opened items cannot be returned.

Made to order. Made-to-order items, including all Nood Co concrete basins, are handmade to order and so are not eligible for change-of-mind returns. Be sure to check your basin on arrival and contact our team if you require assistance.

Warranty claims are handled with the brand — keep your order number and the product code.

All tapware must be installed by a licensed plumber in accordance with AS/NZS 3500 and the brand's installation guide. Every product is WaterMark certified for use in Australia. Check the mounting type, hole size and spout reach against your basin or bath before rough-in, and confirm water pressure is within the brand's stated range (most mixers 150–500 kPa). Wall mixers and diverters are sold as a trim kit plus a separate in-wall body — order both. Keep the packaging until the installation is signed off.

Clean with a soft cloth and warm soapy water only. Do not use chemical-based, acidic, bleach or abrasive cleaners, scourers or rough cloths — they will damage the finish and void the finish warranty. Rinse and dry after cleaning. Aerators and filters should be removed and rinsed regularly; in hard-water areas use a good-quality water softener or filter.

Meir. Lifetime replacement on cartridge, product, finish and parts; 12 months labour and ceramic disc spindles.

Caroma. 20 years on tapware (Contura II), parts replacement; see Caroma's warranty terms for labour.

ADP. 15 years cartridge, 7 years body and accessories, 2 years parts and labour.

Warranties cover manufacturing defects when installed by a licensed plumber and cared for as described; they do not cover damage from harsh cleaners, abrasives or incorrect installation.