Any order accepted by Design Tiles Pty Ltd (hereafter referred to as “The Company”), whether or not it is based on or results from a price list or quotation given by the company, is deemed to incorporate these terms and conditions. No variation, modification, or substitution of these terms and conditions shall be binding unless specifically accepted by the Company in writing.

By engaging in any transaction or placing an order with the Company, the Purchaser acknowledges and consents to these Terms and Conditions, which govern the relationship between the Purchaser and the Company. Your agreement to these Terms and Conditions becomes effective from either:

– The moment your order payment is confirmed, or

– If applicable, the confirmation of payment for a deposit on your order, concerning the supply of that order by the Company to the Purchaser.

For existing orders, any variation to these Terms and Conditions can only be made through written agreement between the Purchaser and the Company.

Unless previously amended or withdrawn, any Company’s quotations are open for acceptance for a period of 30 days from the date provided. All prices provided are inclusive of GST and, unless otherwise stated, do not include free delivery for orders.

Samples are subject to batch variations and any samples purchased are subject to variation in shade, pattern, design, and tone. These variations are outside the control of Design Tiles and the customer should keep in mind that samples are only to give an indication of the product and may vary in shade, pattern, design, tone, and texture from actual full-size tiles when ordered.

An order is not binding until the Company provides you with the written acceptance or confirmation of the order at our absolute discretion. Subject to any terms agreed in writing between the Company and the Purchaser, the terms of payment are as follows:

To proceed with an order, a 50% deposit is required upon placement. After 4 weeks from the date of the order, an additional 25% of the remaining balance is due, and the final 25% balance must be settled within 6 weeks from the order placement.

If you’re located in NSW, you can select the Warehouse pickup option at checkout and collect your order from our Sydney warehouse in Rockdale once you’ve received confirmation that it’s ready.

You’ll also receive a booking calendar where you can choose a convenient time slot for your pickup.

Pickup Location:
407 Princes Highway, Rockdale NSW 2216

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To help you plan ahead, we’ve created a Vehicle Load Guide outlining estimated weights and vehicle payload limits.

Please make sure to check your vehicle’s maximum load capacity before collecting your order to ensure safe and proper transport.

An order is not binding until the Company provides you with the written acceptance or confirmation of the order at our absolute discretion. Subject to any terms agreed in writing between the Company and the Purchaser, the terms of payment are as follows:

To proceed with an order, a 50% deposit is required upon placement. After 4 weeks from the date of the order, an additional 25% of the remaining balance is due, and the final 25% balance must be settled within 6 weeks from the order placement.

Until full payment for the goods is received:

– The Purchaser acknowledges that the Company retains the right to enter any premises owned, occupied, or used for storage by the Purchaser and reclaim the Goods at any time.

– Any marketing merchandise offered to the customer at no cost will always remain the property of Design Tiles.

The Company will make reasonable efforts to deliver the goods by the specified date and location as indicated by the Purchaser. However, in the event of a delivery delay:

– The Company shall not be held liable for late delivery or any delays.

– The delay does not grant the right to cancel an order or terminate these terms & conditions.

– The Company shall not be held liable for any failure to provide goods due to transportation or shipping delays, or any other circumstances beyond the company’s control.

– If the Purchaser fails to accept delivery of the goods provided by the Company pursuant to an order, the Company reserves the right to charge the Purchaser a restocking fee of 25% of the value of that order. This amount is considered a reasonable pre-estimate of the loss the Company will incur in such circumstances.

Please note that the Company holds no responsibility for the goods once they are picked up from the warehouse, whether through a third-party courier service or by the Purchaser themselves. The Company do not endorse third-party courier services and take no responsibility for late deliveries or goods damaged in transit. It is the customer’s responsibility to ensure appropriate insurance coverage for goods in case of late delivery or damage.

Delivery of the goods

We will use reasonable efforts to deliver the goods by the date and to the place specified by the Purchaser.

• Delivery delay does not give the Purchaser the right to cancel an order or terminate these terms & conditions.
• We shall not be liable for any failure to provide goods due to shipping delays or any other circumstances beyond the company’s control.
• It is the responsibility of the Purchaser to check the quality and quantity of the products supplied upon delivery or pick up.
• We are not responsible for the goods once they are picked up from the warehouse either through a third-party courier service or the Purchaser themselves.
• If the Purchaser fails to take delivery of goods provided by us pursuant to an order, we reserve the right to charge a restocking fee of 25% of the value of that order.

1. NSW – Metro Delivery-Hand Unload Restrictions:-Hand unloading is only available for small orders of less than 5 boxes and where each box weighs under 25 kg.
   -Orders exceeding this limit will be delivered kerbside only via Hiab (crane) . It is the customer’s responsibility to ensure there is suitable and safe access for kerbside unloading.-Skid & Pallet Deliveries:
   -All skid and pallet deliveries are made kerbside only, using a Hiab (crane).
   -Customers must ensure that the delivery location allows for truck access and kerbside unloading.
2. Non-Metro NSW & Other States

• Deliveries outside the NSW metro area are handled by third-party freight providers.
• Most providers use Hiab forklifts or similar equipment for unloading, and deliveries are typically made kerbside only via Hiab, forklift or Tail Lift.
• However, Design Tiles may not be aware of or have control over the specific delivery method used by these third-party couriers.
• It is the customer’s responsibility to ensure that the delivery location is safely accessible for kerbside unloading.

The Company is not responsible for the goods once they are picked up from the warehouse, either through a third-party courier service or by the Purchaser themselves. The Company does not recommend third-party courier services and takes no responsibility for late deliveries or goods damaged in transit.

It is the responsibility of the Purchaser to check the goods and the quantity supplied upon delivery or pick up. Returns will not be accepted on discontinued, sale items, or commercial quality products. Request for returns must be made in writing within 7-14 days of the invoice date, subject to supplier’s confirmation of the same batch. Refunds will be paid within 30 days from the date of confirmation of the refund by Electronic Funds Transfer (EFT) only.

– Returns (Lightings) : No refunds or returns on any lighting products purchased.

The Purchaser bears the responsibility of inspecting the goods and verifying the quantity upon delivery or pickup. Returns will not be accepted for discontinued, sale items, or commercial quality products.

– Requests for returns must be submitted in writing within 7-14 days of the invoice date, subject to confirmation from the supplier that they are of the same batch.

– Refunds will be processed within 30 days of confirmation by Electronic Funds Transfer (EFT) only.

In the event of any shortage, damage, or breakages, the Purchaser must notify us in writing, accompanied by pictures of the damaged product, within 48 hours of delivery. Claims cannot be recognized after the goods have been installed. Please reach out to us at admin@designtiles.com.au or accounts@designtiles.com.au in such circumstances.

Please be aware that no tiles are guaranteed against chipping, crazing, or wearing unless specifically confirmed in writing by the Company.

For any returns, a 25% handling fee based on the purchase price will be applied. All goods must be returned within 14 days directly to the supplier’s warehouse. The acceptance of return goods is subject to the supplier’s approval, ensuring they have the same batch and tone.

Returned items will ONLY be accepted if they are in the same condition as when they were received, with unopened boxes. Returns of less than 3m2 will not be accepted.

For special/indent orders and natural stone or natural marble orders, cancellations or exchanges are not accepted.

The Company provides no guarantee or advice for installation, fixing, grouting, or maintenance of tiles. It is the responsibility of the Purchaser to find an experienced tiler, and the Company is not responsible for the materials after installation. Acidic, caustic, or detergent cleaners should not be used to clean the stone, as they may damage the surface. pH neutral cleaners are recommended for cleaning the tiles.

All express or implied representations, conditions, statutory guarantees, warranties, and provisions relating to these Terms & Conditions, not contained herein, are excluded to the fullest extent permitted by law. The Company will not be liable for any special, indirect, consequential, or economic loss, damage, or loss of profits suffered by the Purchaser or any other person resulting from any act or omission by the Company, including breach, termination, or non-observance of the terms of an order or agreement incorporating these Terms & Conditions.